Customer Support Specialist (EU & Eastern Europe)

Synder is an accounting platform helping professionals and business owners record, reconcile, and recognize online sales and subscriptions. We're seeking a motivated Customer Support Specialist to provide exceptional B2B SaaS support across EU and Eastern Europe regions.

• Respond to customer inquiries through email, chat, phone, and video conference
• Provide installation, training, troubleshooting, and maintenance support to customers
• Write user guides and participate in customer behavior research
• Analyze customer feedback to identify problems and improve user experience
• Manage and resolve difficult customer cases with exceptional communication
• Work collaboratively in a team environment with focus on customer satisfaction

• Fluent English with excellent written and verbal communication skills
• 2+ years of experience in B2B SaaS support
• Excellent listening and problem-solving skills
• Ability to handle complaints and difficult situations calmly and patiently
• Proactivity, initiative, and enthusiasm for personal development
• Professional demeanor and display of initiative

• Fully remote setup
• Work schedule: 5 days per week from 4 pm to 12 am CET with days off Saturday and Sunday (possibility to work same hours Saturday and Sunday with days off Thursday and Friday every two weeks)
• Competitive compensation package
• $120 monthly allowance for insurance, sports, or wellness activities
• 30 business days of compensated break annually
• Supportive, collaborative team culture that values initiative and ownership