IT Helpdesk Engineer

Luxoft is seeking an IT Helpdesk Engineer to serve as the first point of contact for technical support. The role involves providing comprehensive technical support to users, resolving issues related to network, desktop, and systems hardware and software through phone, email, and remote assistance.

• Provide technical support and troubleshooting for network, desktop, and systems hardware and software
• Screen, diagnose, and refer internal inquiries and work requests related to computer maintenance
• Install, configure, and upgrade computer hardware and software
• Perform end-user software troubleshooting and support
• Apply advanced diagnostic techniques to identify problems and recommend solutions
• Provide phone and helpdesk support for local and off-site users
• Guide less-experienced technicians and handle limited supervisory responsibilities
• Maintain Windows workstation administration including OS installation and security patches
• Manage application software development installation and maintenance
• Perform networking troubleshooting and support services such as proxy, DNS, and WSUS
• Troubleshoot hardware problems
• Design structured cabling systems fit-outs
• Maintain current knowledge of relevant technologies
• Participate in special projects as required

Technical Skills:

• Windows Server/AD/DHCP administration (accounting, policy handling)
• Windows workstation administration
• Application software development installation and maintenance
• Networking knowledge and troubleshooting
• Network services (proxy, DNS, WSUS)
• Hardware troubleshooting
• Knowledge of structured cabling systems
• Advanced diagnostic and problem-solving techniques

Non-Technical Skills:

• English language at least medium level
• Strong verbal and written communication skills
• Ability to meet deadlines and manage multiple priorities
• Handle sensitive and pressured situations
• Problem analysis and efficient problem-solving ability
• Accuracy and attention to detail
• Tolerant and flexible approach to different situations

Support role providing technical assistance via phone, email, and remote access to both local and off-site users.