Care Coordinator

Summary

Mishe is redefining healthcare access through coordinated care with $0 cost share for engaged members. As a Care Coordinator, you will be the operational engine ensuring members move seamlessly through the healthcare system, from scheduling to authorizations to provider navigation.

What you'll do

Schedule appointments, coordinate prior authorizations, facilitate single case agreements, screen cash-pay opportunities, obtain medical records, process referrals, match members with providers, answer benefit questions, navigate provider front offices, identify key decision-makers, build provider relationships, and maintain momentum across multiple coordination activities.

Requirements

2+ years healthcare coordination, medical office, or health plan experience; strong understanding of front-office workflows (scheduling, referrals, authorizations, records); prior authorization and/or single case agreement experience preferred; ability to confidently engage provider offices; excellent verbal communication; strong organizational and follow-through skills; tech-proficient with ability to navigate multiple systems; detail-oriented with strong time management; calm under pressure; resourceful and solutions-oriented.

Conditions

Fast-paced, high-detail environment with strong tooling and technology support. Requires ability to juggle multiple moving parts and maintain organization in a high-volume setting.