Patient Care Coordinator - Front Office

Skin and Cancer Institute is seeking a Patient Care Coordinator (Front Office) to serve as the first point of contact for patients and visitors in a dermatology-focused clinic. The role supports smooth front desk operations by handling scheduling, insurance verification, payments, and administrative support while maintaining patient confidentiality and service standards.

• Check patients in and out according to customer service standards.
• Verify insurance coverage, including deductibles, copays, authorizations, and plan types (HMO/PPO, Medi-Cal HMO, Medicare vs Medicare Advantage).
• Collect patient payments, post copays in EMA, and balance/reconcile funds collected during the shift.
• Schedule and maintain appointment calendars; confirm appointments for providers, aestheticians, and RNs.
• Create and maintain patient charts and ensure demographics are complete to avoid claim rejections.
• Prepare superbills accurately and on time.
• Maintain HIPAA compliance and keep patient personal and financial information confidential.
• Identify payer details from insurance cards (payer ID/name/address), determine contracted payer status (Tax ID/NPI), and distinguish primary vs secondary insurance.
• Maintain a neat and orderly front office; manage inventory and place weekly orders as needed.
• Respond positively to changing conditions, multitask efficiently, and assist with other duties as assigned.

• High school diploma or equivalent (required).
• 1–2 years of experience in a medical office or customer service role (preferred).
• Strong customer service and interpersonal skills; effective verbal and written communication.
• Ability to multitask, stay organized, and remain focused under pressure.
• Knowledge of insurance types and billing procedures (including HMO/PPO, Medi-Cal HMO authorization workflows, Medicare/Medicare Advantage, and military insurance requirements).
• Proficiency with Microsoft Office and EMA software.
• Familiarity with HIPAA regulations and ability to maintain confidentiality and professionalism.
• Additional training or certification in medical office administration (preferred).

• Location: on-site at 2409 Artesia Blvd., Redondo Beach, CA 90278.
• Compensation: competitive salary (amount not specified).
• Benefits: health, dental, vision, and ancillary insurance options; 401(k); paid time off.
• Work environment: supportive and collaborative culture; professional development opportunities.