Representative, Ticket Services

The San Diego Padres are hiring a part-time, entry-level Representative, Ticket Services within Membership Services. The role supports Season Ticket Member accounts and inbound ticket sales/service for Padres games and Petco Park events while contributing to renewal and sales goals.

• Provide courteous and timely customer service for 20-game season ticket Members, including questions, exchanges, requests, and issue resolution
• Assist with inbound customer service for full and half season Members
• Support inbound callers purchasing single-game tickets and tickets for non-baseball events at Petco Park
• Represent the Padres positively on game days when interacting with clients
• Serve as first point of contact in the Front Office Ticket Lobby by greeting guests, assisting requests, and notifying employees of arrivals
• Maintain knowledge of Membership benefits, policies, procedures, processes, and Petco Park information
• Learn and communicate Padres-related information (schedules, roster, ballpark/guest service information)
• Support renewal-rate goals; encourage upgrades and added seats based on purchase patterns
• Use CRM for contact management and sales pipeline tracking; keep records accurate and timely
• Perform other duties as assigned

• Must be at least 18 years old by start of employment
• Currently has or is working toward a 4-year bachelor’s degree (preferred: Business, Sport Management, or related field)
• Minimum 1 year customer/guest service or sales experience in a fast-paced, high-pressure environment (preferred: ticket services)
• Proficient with computers and MS Office (Word, Excel, Outlook, Teams) and able to learn new software
• Experience with or ability to quickly learn CRM and a ticketing system; use CRM according to company standards
• Strong written and verbal communication; collaborative and respectful teamworking skills
• Strong customer service and ability to resolve concerns
• Excellent time management and organizational skills; ability to multitask and handle detailed, high-volume work on deadlines
• Professional demeanor with discretion, integrity, and accountability; punctual and reliable attendance
• Fluent bilingual English/Spanish is a plus
• Physical ability to access various ballpark areas for prolonged periods and lift/transport up to 25 pounds
• Must pass post-offer pre-employment requirements, including a background check

• Part-time; non-exempt
• Availability required 4–6 days per week, including days, evenings, weekends, holidays, and overtime as needed (baseball season and off-season)
• Hourly pay rate: $21.14 (subject to San Diego Living Wage Ordinance increases for part-time, non-union employees)
• Benefits/perks include PTO, employee discounts, appreciation, and recognition opportunities