Crossing Hurdles
Client Success Manager
Summary
Crossing Hurdles is recruiting for a rapidly scaling AI recruiting marketplace backed by top-tier venture investors. The Customer Support Specialist will be an early support hire in San Francisco, serving as the frontline for new customers and helping them succeed on the platform to hire faster with AI.
What you'll do
Provide real-time customer support across chat, Slack, and email.
Act as the frontline support resource for hundreds of new customers each month.
Lead customer engagement and provide pipeline updates as needed.
Develop deep product expertise to guide and improve customer onboarding.
Work closely with internal teams (e.g., GMs and Strategic Leads) to resolve issues and improve the customer experience.
Help build and improve support processes as the company scales.
Requirements
3–8 years of total professional experience.
Experience in customer support and/or client success in a fast-paced environment.
Strong written communication skills for chat, Slack, and email support.
Ability to take ownership and operate effectively in a high-growth startup environment.
Comfort working with technical products and developing strong product knowledge.
Conditions
Location: San Francisco, California.
Compensation: $90K–$120K base salary plus competitive equity.
Early support hire with high ownership and direct impact on onboarding and support processes.