Junior Customer Support Specialist

JustMarkets Tech is seeking a Junior Customer Support Specialist to join their team. This role is ideal for candidates completing their studies or starting their career, with full guidance provided on tools and workflows. The position focuses on delivering excellent customer service and resolving client concerns efficiently.

• Respond and communicate with clients to understand and service their needs
• Analyze customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying problems, determining causes, and explaining solutions
• Expedite corrections or adjustments and follow up to ensure resolution
• Demonstrate excellent customer service to facilitate positive long-term relationships
• Build rapport with clients and effectively diffuse conflict
• Contribute to team effort by accomplishing related results
• Meet quality standards in processing customer adjustments

• Proficiency speaking and writing in English
• Computer literacy
• Ability to identify problem-solving approaches and present solutions verbally and in writing
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Stable internet connection
• Previous customer support experience is advantageous but not required

• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Remote work opportunity
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status