PGA TOUR
Associate Product Manager
Summary
PGA TOUR is hiring an Associate Product Manager (Digital) to support the Product Management team in specifying, developing, and rolling out products across its digital platforms.
The role uses analytics, UX, and fan feedback to improve the fan digital experience while coordinating with internal stakeholders and technology partners to implement and support new platforms.
What you'll do
Support and collaborate with project and product management teams to document product objectives and define scope.
Conduct research and competitive analysis to represent fan needs and business goals, translating insights into product recommendations.
Translate stakeholder recommendations into product requirements and drive implementation with technology teams.
Engage technology teams to perform additional research on technical implementation methods and schedules.
Perform User Acceptance Testing (UAT) and provide feedback prior to implementation.
Create and maintain support and training documentation for internal and external users.
Monitor product KPIs to ensure goals are met and identify enhancement opportunities based on results.
Carry out ongoing system configurations and operational tasks to support the product/platform.
Lead training for Operations teams on troubleshooting issues for newly deployed products.
Complete special projects and other duties as assigned.
Requirements
Bachelor’s degree or equivalent experience.
Minimum 2 years of related experience (preferably in product management, project management, business analysis, program management, product marketing, or digital content/operations).
Strong analytical capabilities.
Strong interpersonal skills and ability to build effective working relationships across teams and levels.
Strong verbal and written communication skills.
Experience working cross-functionally with Operations, Content Development, UX/UI, Video, and Fan/Customer Support.
Experience collaborating with Engineers and other delivery/support groups.
Familiarity with SDLC methodologies such as Scrum and Agile.
Sports knowledge/background.
Conditions
Not specified.