Bisnow
Loan Servicing Specialist
Summary
A U.S.-based commercial bank with strengths in international trade and small business lending is hiring a Loan Servicing Specialist. This role supports accurate, timely administration of commercial and consumer loan portfolios across the full loan lifecycle to ensure compliance and strong client service.
What you'll do
Set up and board new loans in the servicing system based on loan documentation and credit terms.
Process loan payments, payoffs, rate adjustments, and advances across commercial, real estate, SBA, and consumer loans.
Ensure accurate accruals, principal and interest allocations, and amortization schedules.
Maintain and update loan accounts for modifications, extensions, renewals, and covenant compliance.
Monitor and manage escrow accounts, including tax and insurance payments.
Ensure compliance with flood/hazard insurance and related regulatory requirements (including FEMA and RESPA).
Perform periodic escrow analyses and communicate shortages or overages to borrowers.
Serve as a liaison to Relationship Managers, Credit Administration, Treasury Services, and external clients.
Investigate and resolve servicing discrepancies and customer inquiries.
Prepare payoff statements and letters of satisfaction upon loan closure.
Respond to audit, compliance, and exam requests with accurate documentation and explanations.
Review and interpret loan documentation to ensure servicing terms align with credit agreements and collateral structure.
Maintain servicing ticklers for UCC renewals, insurance lapses, and covenant deadlines.
Assist with regulatory and internal compliance reviews and any required remediation.
Perform other duties as assigned.
Requirements
3–5 years of experience in loan servicing, commercial loan operations, or bank back-office support.
Familiarity with multiple loan types (C&I, CRE, SBA, consumer) preferred.
Demonstrated leadership, training, and process improvement experience.
Strong attention to detail with ability to manage multiple priorities and deadlines.
Excellent verbal and written communication skills.
Experience preparing for and responding to external audits or exams (highly preferred).
Experience with servicing platforms such as Jack Henry, FIS, LoanIQ, or nCino.
Experience with core banking systems and imaging software.
Conditions
Base compensation range: $55,000–$65,000 per year.
Medical insurance with 100% employee premium covered.
Dental insurance.
Vision insurance.
401(k) with company match.
Continued education support and professional development culture.
Paid time off.
Hiring process may use AI tools to support recruiting activities; final decisions are made by humans.