Customer Success Manager

Crossing Hurdles is a global recruitment firm hiring for a rapidly scaling, venture-backed AI recruiting marketplace modernizing hiring through a combination of specialized recruiters and AI agents. The role is a Customer Support Specialist focused on real-time customer engagement and helping customers hire faster through the platform.

• Serve as the first frontline support hire for a fast-growing customer base, supporting hundreds of new customers per month.
• Handle real-time customer engagement across chat, Slack, and email.
• Provide pipeline updates to customers and internal stakeholders.
• Develop deep product expertise to guide customers and improve onboarding at high startup velocity.
• Work closely with GMs and Strategic Leads to build and improve support processes that scale.

• 3–8 years of total professional experience.
• Experience in customer support and/or customer success in a fast-paced environment.
• Ability to manage real-time customer communications via chat, Slack, and email.
• Strong product understanding and ability to translate product workflows into effective customer onboarding and support.
• Comfort operating with high ownership in a high-growth startup environment.

• Compensation: $90K–$120K base salary plus competitive equity.

• Location: San Francisco, CA.

• Join as the first support hire with high-impact ownership in a customer-obsessed culture.

• Deep technical exposure and cross-functional collaboration with senior business and strategic stakeholders.