QA Tech Support Specialist

OrgMeter is a deal-flow tracking and reporting platform for merchant cash advance businesses. We seek a QA Tech Support Specialist to combine technical support and quality assurance, ensuring our product is reliable, user-friendly, and effective for clients.

• Technical Support (60%):
  • Respond to customer inquiries promptly and professionally
  • Investigate and reproduce reported issues, explaining solutions clearly
  • Collaborate with developers to resolve complex problems
  • Accurately track and close support tickets on time
• Quality Assurance (40%):
  • Test new features and bug fixes (functional, regression, integration, and exploratory testing)
  • Create and maintain test documentation (checklists, test cases, test data)
  • Verify fixes and monitor release quality
  • Perform initial defect analysis and assist in root cause investigations
  • Maintain strong understanding of system business logic

• 2+ years of experience in Technical Support and/or QA
• Understanding of SDLC/STLC, testing types, and bug reporting
• Hands-on experience with ticketing/bug-tracking systems (Jira, Trello, Zendesk, or similar)
• API testing experience (Postman, Swagger) is a plus
• Basic SQL knowledge for data validation
• Strong analytical and problem-solving skills with great attention to detail
• Ability to explain technical issues clearly to different audiences
• English: B2 (Upper-Intermediate) or higher
• Fast learner with strong desire to understand product logic in depth
• Responsibility, proactivity, and ownership mindset
• Ability to multitask and prioritize effectively under pressure
• Experience working with international clients is a plus

• Work Schedule: 15:00 - 00:00 (Kyiv time)
• Work Type: Remote work in a distributed international team
• Benefits: Opportunity to directly influence product quality and processes