QA Analyst

Nuweb Group is a global event technology partner building infrastructure to solve complex ticketing challenges for live entertainment brands. They are hiring a QA Analyst to extend operational and QA coverage during U.S. time zones while supporting web and mobile product quality. The role blends manual testing with first-line technical customer support to ensure reliable releases and fast issue resolution.

• Test products against customer experience expectations and product specifications.

• Own the end-to-end QA lifecycle across Nuweb products (web and mobile).

• Validate new features and execute manual test cases, scripts, and plans.

• Provide first-line technical support for U.S. and out-of-hours UK customers; troubleshoot, reproduce, and document issues.

• Escalate technical issues to on-call developers when required and support swift resolution.

• Liaise directly with customers to identify root causes and narrow issue scope.

• Identify usability issues or feature gaps to enhance user experience.

• Champion QA best practices to enable efficient, high-quality releases.

• Collaborate with product owners, developers, and customer success to optimize delivery flow from requirements to release.

• Proven experience in manual software testing for web and mobile applications with strong attention to detail.

• Strong understanding of the Software Development Life Cycle (SDLC).

• Experience preparing and executing test cases, scripts, and test plans.

• Understanding of user experience (UX) testing and usability considerations.

• Experience working in Agile teams and environments.

• Excellent communication skills for customer interaction, clear documentation, and presenting ideas.

• Strong organizational and problem-solving skills; collaborative mindset with cross-functional teams.

• Willingness to work U.S. hours (GMT-4 to GMT-8) to cover UK out-of-hours periods.

Nice to have:

• Familiarity with HTML, JavaScript, and CSS.

• Experience with Linear or JIRA for bug tracking/workflow.

• Knowledge of ticketing or cashless payments industry.

• Understanding of Playwright or similar testing frameworks.

• Previous technical customer support experience.

• Remote-first role with periodic in-person team meetups (at least twice per year).

• Work schedule aligned to U.S. East and West Coast hours to provide coverage outside UK working hours.

• Competitive salary with bonuses and growth/trajectory.

• Flexible working schedules.

• Learning and development opportunities.

• Collaborative and creative workplace culture.