Salesforce QA

Everrest is seeking a QA Lead to build and champion the quality assurance strategy for an ambitious new enterprise project. This high-impact role involves defining testing frameworks and embedding a quality-first culture for a complex technology stack including Salesforce Financial Service Cloud, MuleSoft integrations, and Genesys VoIT. The position requires a driven, hands-on leader who can mentor a team and ensure data integrity and flawless operations for the financial services sector.

• Define and implement the overall QA strategy, test plans, and methodologies for the entire project across Salesforce, MuleSoft, and Genesys integrations
• Lead, mentor, and manage a team of QA engineers while promoting best practices in manual, automation, and performance testing
• Design and oversee comprehensive test cases, test scripts, and test data for functional, regression, integration, and User Acceptance Testing
• Oversee testing of complex MuleSoft integrations between Salesforce FSC and various systems, validating data integrity and flow
• Ensure quality of contact center solution including call routing, IVR, screen pops, and data synchronization between Genesys and Salesforce
• Implement and manage test automation frameworks for Salesforce and MuleSoft layers
• Identify and implement appropriate tools for test automation, performance testing, and API testing
• Establish robust defect tracking and management processes with clear communication and timely resolution
• Drive continuous improvement in QA processes and integration with CI/CD pipelines
• Act as primary point of contact for quality-related matters with clear status reports to stakeholders

• Minimum 45 years of experience in Quality Assurance
• Proven hands-on experience testing Salesforce applications including standard and custom functionalities
• Strong experience with API testing tools such as Postman and deep understanding of MuleSoft APIs and integration patterns
• Familiarity with contact center technologies, specifically Genesys VoIT and/or Salesforce Service Cloud Voice testing
• Experience with test automation frameworks and tools including Selenium, Provar, and Apex Test Classes
• Strong understanding of Agile methodologies and CI/CD concepts
• Excellent communication, analytical, and problem-solving skills with attention to detail
• Experience with defect tracking and test management tools such as Jira or Azure DevOps
• Nice to have: Salesforce certifications, performance and load testing experience, automated testing for MuleSoft APIs, financial services or insurance industry background

Not specified in job posting